Sunday, June 23, 2013

Hannaford Pharmacy Fail

The lovely yet talented Mrs618 and I have been getting our prescriptions filled at our local Hannaford Pharmacy for the past five years. Hannaford is a grocery chain with stores located in New England and New York, and is part of global grocery giant Delhaize.

About a year ago, Hannaford installed new pharmacy software that was supposed to streamline the system. Well, it didn't. Hannaford started losing prescriptions left and right, blaming it on "the doctor's offices." After losing so many of the lovely yet talented Mrs618's scripts -- meds that she needs to stay alive -- we started asking the doctor to confirm the pharmacy had in fact received the scripts. Turned out our doctor had been doing that for a while.

Now, the lovely yet talented Mrs618 hyphenates her last name, because she is proud of her own heritage. And we know that some folks have a hard time dealing with complicated names like Smith-Jones, so we always spell "Smith" for them. If the techs can't find it under "Smith-hyphen-Jones," we ask them to try "Smith," then "Jones."

This last go-round, Hannaford lost the script because:

(a) the doctor didn't send it. We had the doctor re-send it (for the FOURTH time); and
(b) the folks at the central data center sent it to the wrong store (not according to the confirmation our doctor received).

It didn't help that the pharmacy staff -- all relatively new -- were arrogant, condescending, and just generally snotty.

I spoke to the store manager, who said he would look into it.

Half-hour later, we get a phone call, the script is ready to go.

It had been there the whole goddamned time.

Turns out they couldn't locate it because my wife hyphenates her last name. This is after we asked them to check "Smith-Jones," "Smith," and "Jones."  How was it filed? Under "Jones."

It was my wife's fault that these MORONS couldn't find it filed under "Jones," even after we ASKED them to check under "Jones"?!?

And the pharmacist had the balls to tell us the lovely yet talented Mrs618 shouldn't hyphenate because "it's too much trouble for us."

We saved them the trouble and switched pharmacies. And supermarkets.

If you do business with Hannaford or any of the other Delhaize America companies (Food Lion, Harvey's, Sweetbay, and Bottom Dollar Food), maybe you should do the same.

Why make them go to all the trouble of doing the jobs they were hired to do?

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